Help center
How can we help?
Answers for studio owners, teachers, students and parents.
No questions match “”. Try another word, or ask us.
Getting started
Set up your studio in MyVocalStudio: students, teachers, card payments, your booking page and where you teach.
- How do I add a new student?
- How do I add a teacher or instructor?
- How do I connect Stripe to accept card payments?
- What is my public booking page and where do I find the link?
- Can I import my existing schedule from Google Calendar or Outlook?
- How do I change my studio’s name or logo?
- How do I add a studio location?
- How do I change where I teach after setup?
- Can I set up my studio from my phone?
- The import said some rows did not come in. Where do I see which?
Scheduling
Booking, rescheduling and canceling lessons, recurring lessons, attendance, calendars, classes, waitlists and events in MyVocalStudio.
- How do I set my studio’s hours or availability?
- How do I reschedule a lesson?
- How do I cancel a lesson?
- How does the late-cancellation charge work?
- How do I email my open lesson times to students?
- How do waitlists work for a full class?
- How do I set up an event or recital?
- Can I sync my lessons to my own calendar app?
- Can my students or their parents get calendar invites?
- How do I book a lesson for a student?
- How do I set up recurring weekly lessons?
- How do I take attendance or mark a lesson completed or a no-show?
- What happens to booked lessons if I turn off a place?
- How do I change the start times on my calendar and booking page?
- How do I choose whether new bookings need my approval?
- What happens when I connect Google Calendar?
- How do I check people in at an event?
- How do I take attendance for a group class?
- How do I offer a canceled lesson time to other students?
- How do I close out today’s lessons?
- How do I change where a lesson is, or make it online?
- How do I block a day and reschedule everyone at once?
- How do I copy last year’s recital or repeat an event?
- How do I add a photo to my event page?
- Can I set a deadline for ticket refunds?
- How do I add rooms so two lessons can run at once?
- How do I say I teach online?
- How do I book a lesson?For students and parents
- How do I reschedule a lesson?For students and parents
- Will I be charged if I cancel late?For students and parents
- Why does my booking say “request” instead of booked?For students and parents
- How do I join a group class?For students and parents
- Can I add my lessons to Google or Apple Calendar?For students and parents
- What does the “I’ll be there” button in my reminder do?For students and parents
- If I cancel, do I get the lesson back?For students and parents
- How do I book a lesson for my child?For students and parents
- How do I sign up for a recital or event?For students and parents
- Can I ask for the same time every week?For students and parents
- Why is there no Reschedule button on my lesson?For students and parents
- A seat opened up on the waitlist. What do I do?For students and parents
- Where do I see my past lessons?For students and parents
Billing and payments
Invoices, payment links, card payments, packages, refunds, autopay and reports in MyVocalStudio.
- How do I create a package?
- How do I sell a package to a student?
- How do I send a student a payment link?
- How do I mark a lesson as paid?
- How do I issue a refund?
- Can students pay with Venmo, Zelle, PayPal or Cash App?
- How does billing and invoicing work?
- Where do I see my studio’s reports?
- How does package auto-renew work?
- How do I see who owes me money?
- Can I charge flat monthly tuition instead of per lesson?
- How do I see a profit and loss statement?
- What can I export for my accountant?
- How do I add a one-off charge to someone’s next invoice?
- How do I log an expense or a receipt?
- How do I send payment reminders to everyone overdue at once?
- How do I pay my bill?For students and parents
- How do I save or remove a card?For students and parents
- How do I turn off package auto-renew?For students and parents
- How do I turn autopay on or off?For students and parents
- How do I buy a lesson package?For students and parents
- How many lessons do I have left?For students and parents
- I have a credit on my account. How do I use it?For students and parents
- Where can I see what I’ve paid, or get a receipt?For students and parents
- How do I buy or redeem a gift?For students and parents
- How do I print or download an invoice?For students and parents
Students and families
Students, parents and families in MyVocalStudio: invites, the student portal, minors, messages, reminders and emails.
- How do I invite a student or parent to the portal?
- How do minors and guardian consent work?
- How do family accounts work?
- How do I message my students or send a broadcast?
- How do I delete a family or a contact?
- Can a teenager make their own bookings?
- How do I archive or delete a student?
- How do I turn automatic reminder emails on or off?
- How do I stop one kind of email, or pause emails for a while?
- Can I change the wording of the emails my students get?
- Can my emails come from my own domain?
- How do I add my own fields to student profiles?
- How do I control what students can see in their portal?
- Do a child’s lesson emails go to their parent?
- How do I edit my waiver and make everyone sign it again?
- When does a student count as inactive?
- How do I merge two records for the same student?
- How do I find students who belong in the same family?
- How do I share lesson notes or send a lesson recap?
- How do I edit a student’s details?
- How do I remove a student’s portal access?
- How do I email everyone with a tag?
- Why do I have to sign a form before I can see my portal?For students and parents
- Why can’t I book a lesson for myself? It says a parent books.For students and parents
- How do I turn off lesson reminders or other notifications?For students and parents
- How do I message my teacher or the studio?For students and parents
- Where do I find what to practice, and how do I log practice?For students and parents
- Where are the files or recordings my teacher shared?For students and parents
- I have more than one child. How do I switch between them?For students and parents
- My teenager is stuck on “A parent or guardian needs to do this.” What now?For students and parents
- I unsubscribed but still get lesson emails. How do I stop texts or emails?For students and parents
- My portal says it’s unavailable or my access was turned off.For students and parents
- Do my child’s emails come to me?For students and parents
- How do I add my other child?For students and parents
- Can my teenager have their own login?For students and parents
- Where can I read my studio’s cancellation policy or waiver?For students and parents
- Can I get reminders by text?For students and parents
Teachers
For teachers using MyVocalStudio: your schedule, hours, lessons, notes, payments, earnings and your profile.
- How do I pay my teachers or set a teacher’s pay rate?
- Will I be told when a teacher cancels a lesson?
- How do I get into my instructor account?For teachers
- My invitation link says it has expired or is no longer active.For teachers
- Why do I have to sign a studio agreement before I can use the portal?For teachers
- I teach at more than one studio. How do I switch?For teachers
- Where do I see my teaching schedule?For teachers
- How do I set my teaching hours?For teachers
- How do I take time off? Will my lessons be canceled?For teachers
- How do I mark a lesson as taught or a no-show?For teachers
- How do I cancel one of my lessons?For teachers
- How do I reschedule a lesson?For teachers
- Can I book a new lesson for a student?For teachers
- Where do I write lesson notes, and does the student see them?For teachers
- A student paid me in cash or Venmo. How do I record it?For teachers
- Can I send a payment link or charge a student’s card?For teachers
- Can I change what a student is charged for a lesson?For teachers
- Where can I see how much I have earned?For teachers
- How do I change my pay rate, or find out when I will be paid?For teachers
- Which students can I see? Can I see other teachers’ students?For teachers
- Can I update a student’s phone number or address?For teachers
- How do I approve a student’s reschedule or cancellation request?For teachers
- A new student requested a lesson with me. Can I approve it?For teachers
- A lesson was canceled. Can I offer that time to my other students?For teachers
- How do I take attendance for my group class?For teachers
- Can I create an event like a workshop or recital?For teachers
- How do I see my lessons in Google Calendar or Apple Calendar?For teachers
- How do I change my notifications or get a daily agenda email?For teachers
- My account says "Account deactivated", or I was put on break.For teachers
- How do I set up my public profile and photo?For teachers
- How do I see who owes me money?For teachers
- How do I close out today’s lessons?For teachers
- Can I attach a file or a link to a lesson?For teachers
- Can I add a student?For teachers
- How do I change or remove my weekly hours?For teachers
- I chose Save and reschedule. What happens next?For teachers
- How do I delete my account?For teachers
- Can I edit my profile on my phone?For teachers
The apps
The MyVocalStudio app for iPhone and Android and the mobile site: what each does and where to find things.
Plans and pricing
What MyVocalStudio costs: the Solo, Encore and Ensemble plans, the free trial, texts and referrals.
Account
Signing in, your team and roles, switching studios, exporting your data and closing an account in MyVocalStudio.
- How do I export or download my data?
- How do I cancel my subscription or close my account?
- How do I sign in? I forgot my password.
- How do I give a staff member their own login to my studio?
- What is the difference between Admin, Front desk, Teacher and Viewer?
- How do I create a custom role, like Office manager or Bookkeeper?
- How do I remove someone from my studio team?
- How do I hand my studio over to someone else?
- Why does Settings say "Only the studio owner can change this"?
- How do I delete just one studio and keep my login?
- Where do studio alerts and student replies get sent?
- How do I change the email or phone I sign in with?
- Can I see who changed a lesson, or undo it?
- How do I switch between my studios?
- How do I sign out?
- How do I sign in to my student portal?For students and parents
- It says it can’t find an account for my email. What do I do?For students and parents
- How do I update my phone number, address or emergency contact?For students and parents
- How do I delete my account or get a copy of my data?For students and parents
- My invitation link expired or doesn’t work.For students and parents
- I take lessons at two studios. How do I switch?For students and parents
Still stuck?
Signed in, ask the help chat. A person on our team picks it up from there.
Open the help chatContact us