Privacy Policy
Last updated July 5, 2026
1. Who we are
MyVocalStudio (“we,” “us,” or “our”) is a studio management platform for vocal and music teachers, based in Portland, OR, USA, and operated by PDX Consulting LLC. Contact us at support@myvocalstudio.com.
2. Information we collect
- Account information — name, email address, and password when you create an account.
- Studio data — lesson schedules, student records, and payment information you enter into the app.
- Payment information — processed by Stripe. We do not store full card numbers on our servers.
- Usage data — pages visited, features used, and error logs to improve the service.
- Device information — device type, OS version, and IP address for security and diagnostics.
3. How we use your information
- To provide and operate the MyVocalStudio service.
- To process payments and send transaction confirmations.
- To send product updates, security alerts, and support messages.
- To improve and develop new features based on usage patterns.
- To comply with legal obligations.
We do not sell your personal information to third parties.
4. Sub-processors and data sharing
We share data only with trusted service providers (“sub-processors”) required to operate the platform. Each is bound by its own privacy obligations. We do not sell your data.
| Provider | Purpose | Data retention / notes |
|---|---|---|
| Supabase | Database and authentication hosting | Retained until you delete your account |
| Stripe | Payment processing | Card data never touches our servers; Stripe’s PCI-DSS scope |
| Resend | Transactional email delivery | Email logs retained per Resend’s data policy |
| Vercel | Web hosting and infrastructure | Request logs retained per Vercel’s data policy |
| Anthropic | AI features (e.g., lesson commands, receipt extraction) | Zero data retention — API calls are not stored or used for model training by Anthropic |
We will notify you of any material changes to this sub-processor list at least 14 days in advance.
5. Data retention and inactivity
We retain your data as long as your account is active. You may delete your account at any time from Settings, and we remove your studio and its records straight away. Two things are treated differently, and we would rather say so than round it off to “everything is deleted”:
- Some records are anonymised rather than deleted — support conversations and product feedback. We strip the personal details and keep the content, which no longer identifies anyone.
- Some records we are required to keep — telecom message logs held for regulatory and carrier-billing reasons, and financial records retained for tax and accounting. These are kept only for as long as the law requires.
Backups are overwritten on a rolling cycle, so a copy may persist briefly in backup after deletion.
We also review accounts that have gone unused. After around 18 months of inactivity we email the account owner, and we follow up before removing anything. We will not delete an inactive account without warning you first at the address on the account.
You may also submit a data access or deletion request at any time via our data request page.
6. Security
We use industry-standard encryption (TLS in transit, AES-256 at rest) and row-level security to protect your data. Your password is never stored in plain text.
7. Children’s privacy (COPPA)
MyVocalStudio is designed for studio owners and instructors (adults). Student records may include minors. We comply with the Children’s Online Privacy Protection Act (COPPA):
- We do not knowingly collect personal information directly from children under 13.
- When a studio adds a student under 13, the platform requires a parent or guardian email on file before the record can be saved.
- Parents or guardians may request access to or deletion of their child’s data by emailing support@myvocalstudio.com.
8. Your rights
Depending on your location (including GDPR in the EU/UK and CCPA in California), you have the right to:
- Access — request a copy of the data we hold about you.
- Correction — ask us to correct inaccurate data.
- Deletion — request erasure of your personal data.
- Portability — receive your data in a machine-readable format.
- Objection — object to processing based on legitimate interests.
To exercise these rights, use our data request page or email support@myvocalstudio.com. We will respond within 30 days.
9. Text messaging (SMS)
If you opt in, MyVocalStudio may send you text messages (delivered via our messaging provider, Telnyx) related to your lessons and account.
- What we send — lesson reminders, payment links and receipts, and account or schedule notifications. We do not send marketing or promotional texts.
- Consent — you opt in by checking the SMS consent box and providing your mobile number in your student profile. Consent is not a condition of purchasing any goods or services, and you can decline or withdraw it at any time without affecting your account.
- Frequency & cost — message frequency varies based on your lessons and payments. Message and data rates may apply.
- Opt-out & help — reply STOP to any message to unsubscribe, or HELP for assistance. You may also turn off text messages anytime in your profile settings.
- Data handling — your mobile number is used only to deliver these messages and is never sold or shared for third-party marketing. Mobile opt-in data and consent are not shared with any third parties for their own marketing purposes.
10. Changes to this policy
We may update this policy from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect.
11. Contact
Questions? Email support@myvocalstudio.com.